Shipping&Returns Policy

Purchases, Shipping and Returns

Measurement/Quantity: You are responsible for all measurement quantities. Pacific Exporters NJ LLC reserves the right, in its sole discretion, to limit the quantity of any product or of any purchase.

Delivery: Delivery dates are estimates. You should not schedule installation until you receive the product. Claims for shortages or damages must be made upon receipt. You should claim damages with photos for damaged boxes and unusable products.

Installation: You are responsible for final inspection as to grade, color, finish, defects and other quality issues. If dissatisfied, please DO NOT INSTALL. Flooring must be fully acclimated to environmental conditions in installation area prior to installation. You are solely responsible for following installation instructions, checking moisture levels in product and subfloor, and ensuring that the product purchased is appropriate for its intended application and jobsite conditions prior to installing. A licensed, professional flooring installer is recommended.


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Personal Information: Providing personal information is voluntary and not a condition of sale but no warranty, return or exchange is permitted unless you furnish your name, address and telephone number at time of purchase. Your information is entered into our contact list. To be removed from our contact list, please contact us :

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at with a proof of photo when you receive the item and if it is approved by us, send your item to: 97 Roxbury Rd Dumont New Jersey US 07628.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: 97 Roxbury Rd Dumont New Jersey US 07628

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Fitness, Suitability and Use of Product: You are solely responsible for determining the fitness and suitability of products for the use contemplated by you. You shall ensure that (a) the products are used only for the purposes for which they were designed and supplied, (b) all third parties who use or may be affected by the products are given full and clear warning of any hazards associated with them and that safe working practices are adopted and complied with, (c) any warning notices displayed on the products are not removed or obscured, or (d) any third party to whom the products are supplied agrees not to remove or obscure such warning notices. You assume all responsibility for any loss, damage, or injury to persons or property arising out of, connected with, or resulting from the use of products, either alone or in combination with other products.

Additional Information: For written copies of installation instructions, visit the website at

General Provisions: These terms and conditions of sale constitute the entire agreement between the parties and supersede all other communications between the parties relating to the products. No modification or objection shall be caused by Pacific Exporters NJ LLC's receipt, acknowledgment, or acceptance of purchase orders or other documentation containing different or additional terms.